| 1) When will my order arrive? |
- The delivery schedule will be provided by email.
- The schedule may change if an unexpected problem occurs.
- You will be notified if the delivery schedule changes.
|
| 2) Can I change my delivery information? |
- Yes, delivery information can be changed before shipment is arranged.
- It cannot be changed after the shipment contract has been completed.
|
| 3) Do I have to pay a delivery fee? |
- Yes, the buyer is responsible for the delivery fee unless otherwise agreed with the seller.
|
| 4) Will all ordered products arrive together? |
- It depends on the order volume and delivery arrangements.
- Whenever possible, the products will be delivered together.
|
| 5) Can I return a product or receive a refund? |
- Returns and refunds are generally not available.
- They may be possible when the buyer and seller make a separate agreement.
|
